---
title: "Marketing teams: share ad and social account codes"
description: "The ad account asks for a login code while spend is running and one person has the phone. How marketing teams share access to advertising and social accounts."
canonical: "https://sharedsmsinbox.com/use-cases/marketing-teams"
---

# Your marketing team can share access to advertising and social accounts

> The ad account asks for a login code while spend is running and one person has the phone. How marketing teams share access to advertising and social accounts.

Advertising, social and analytics accounts ask for a verification code before they let anyone in. That code goes to one number, and it is usually the mobile of whoever opened the account.

- [Get your number](https://app.sharedsmsinbox.com)
- [Create free account](https://app.sharedsmsinbox.com)

_No credit card required. Pay only when you choose your number._

## Where one phone starts costing money

Marketing accounts are genuinely shared, and they are the ones where being locked out shows up on the same day’s spend.

- **The ads account asks mid-campaign** — A landing page breaks at 2pm on a Friday and the ad set needs pausing now. The platform wants a code before it lets anyone change anything, and it texts Sarah, who is on a shoot with her phone in a bag. The campaign keeps spending while you find her.
- **The social account belongs to a contractor** — Priya set the profile up two years ago on her own mobile. Her contract ended last spring. Every time the platform asks to confirm it is really you, it texts a number that belongs to somebody who does not work here any more.
- **Your agency and your team both need in** — The media buyer at the agency signs in most days. Your marketing manager checks the account on Mondays. Only one of them can receive the code, so the other one sends a message and waits for a screenshot.
- **The launch goes live at 6am** — The promotion is scheduled, the paid traffic starts, and somebody spots the wrong discount code in the ad copy. James can approve the sign-in, but it is 3am where he is and the ads run either way.

## What this fixes, and what it does not

### How can more than one person get into our company advertising account?

Put a company-owned phone number on the account instead of one person’s mobile, and let the approved people in marketing read the verification code in a shared inbox.

### Our social account was set up by a contractor who has left. Can we get the codes back?

Only while you can still sign in: open the account, change the phone number on it to a company number, and the codes stop going to them. If you have already lost access, the platform’s own recovery process is the only route and we cannot help with it.

### Can our agency and our in-house team both receive the same code?

Yes. Anyone you invite and approve can open the same inbox, whether they are on your payroll or at the agency, and you can remove one of them without disturbing anybody else.

The platform does not know whose phone is on the other end. It texts the number recorded on the account. Change that number to one the company owns and the code arrives in an inbox your media buyer, your social manager and whoever is covering this week can each open in a browser.

**Try the platform’s own user list first.** Most of the large advertising and social platforms let you add colleagues as users in their own right, with their own login and their own permissions. That is better than sharing anything, and it also tells you who changed which campaign. A shared number is for the accounts that still issue one login for the whole company.

> Whether a particular platform accepts the number is that platform’s decision, not ours. Add it and send yourself a test message on a quiet day, not during a launch.

This is the job to do on a freelancer’s last day rather than six months later. List every account they opened — the scheduling tool, the listing and review profiles, the analytics account, the ad account for that one campaign — and move each one onto a number the company controls.

After that, a changeover is an access change that takes seconds. The next contractor gets access to the number while they work with you, and loses it when they stop, and the accounts themselves never move again.

Access is a named list of people rather than a password, so bringing an agency onto an account does not create a credential you have to change again when the contract ends. On their last day an administrator removes them and your own team carries on as before.

If you would rather the agency did not see the codes for everything else, take a second number for the accounts they work on. Each number has its own list of approved people. See [security and access](https://sharedsmsinbox.com/security) and, if you are the agency rather than the client, [how agencies use this](https://sharedsmsinbox.com/use-cases/agencies).

## Four steps, and nothing to install

Do it in a flat week between campaigns. Start with one account, and not the one with live spend on it.

1. **Create your account** — Sign up with your work email. Nothing is charged and no card is asked for. _(Free to look around.)_
2. **Get your number** — Choose an available company number. It belongs to the business, not to whoever happened to open the ad account. _($49/month starts here.)_
3. **Invite the people who run the accounts** — Your media buyer, your social manager, the colleague who covers annual leave, and the agency lead if they sign in too. Each gets their own login, and you choose who sees the number. _(No per-user charge.)_
4. **Move one account across and test it** — Sign in, replace the mobile number with your company number, and send yourself a test. If it arrives, move the next account. If it does not, that platform has refused the number and you have lost nothing but ten minutes. _(Do this on a Tuesday, not on launch morning.)_

## When a shared number is the wrong answer for marketing

Marketing has more real alternatives than most teams, and one common misreading of what this product is. Read this before you buy.

Four situations where we would tell you to leave it alone:

- **If the platform lets you add each person as a user, add them.** The large advertising and social platforms mostly do, with roles that decide who can spend and who can only look. An account each is better than any form of sharing, and when money is going out of the door you want to know which person changed the budget. Keep a shared number for the accounts that genuinely have one login: the scheduling tool bought in 2021, listing and review profiles, smaller regional ad networks, the account a contractor opened.
- **If the platform offers an authenticator app, use it.** Codes sent by text are the weakest of the options these platforms give you. A shared inbox does not change that. It changes who can act on the message, which is a different problem.
- **This is not a number for campaigns.** It receives text messages and cannot send any, so it will never reply to a customer. Do not print it on a poster, do not run a text-to-enter promotion on it, and do not use it as the reply number on anything you send. People would be texting into silence. It is not a bulk messaging tool or a customer conversation tool, and it is not built to become one.
- **If one person genuinely runs everything, there is nothing to fix.** A sole marketer with their own accounts has no sharing problem. This is worth $49/month at the point a second person starts waiting on a code.

What is left is the ordinary case: **an advertising, social, analytics or listing account that several of you share, at a platform that insists on one phone number.** Marketing has more of those than most teams, they change hands more often, and they are the ones where an hour locked out is an hour of paid traffic you cannot steer.

> One practical note for anyone keeping campaign records: the text of a message, and any code inside it, is permanently erased 72 hours after it arrives by default, and an administrator can change that. The record that the message arrived stays. If you need the content of a message for a file, save it at the time.

## Questions from marketing teams

### Can I use the number for login codes?

Yes — that is the most common reason teams get one. You give your company number to the account that sends the code, and the code arrives in the shared inbox where approved teammates can read it. Whether a particular service accepts the number is decided by that service, so test it before you rely on it.

### Can I send SMS from the number?

No. This is a receive-only service: the number takes text messages in and does not send any out. It is built for teams who need to receive codes and notices for shared company accounts, not for messaging customers, running campaigns or replying to people.

### Is this a customer support or marketing tool?

No. It receives text messages for accounts your company shares — it does not send anything, so it cannot be used to reply to customers, run campaigns or send bulk messages. If you are looking for a way to talk to customers by text, you want a different kind of product.

## Where to go next

- [All use cases](https://sharedsmsinbox.com/use-cases) — Marketing is rarely the only team in the building with this problem.
- [Agencies](https://sharedsmsinbox.com/use-cases/agencies) — The other side of the same account, if you are the agency working on a client’s advertising.
- [Operations teams](https://sharedsmsinbox.com/use-cases/operations-teams) — The same block across shifts and time zones, for the accounts that keep the business running.
- [Login codes for teams](https://sharedsmsinbox.com/login-codes-for-teams) — The general version of this, including what to do about the codes already in your group chat.
- [Security and access](https://sharedsmsinbox.com/security) — How you give an agency access on Monday and take it away on their last day.
- [Pricing](https://sharedsmsinbox.com/pricing) — $49/month per phone number, whether two people need the codes or the whole department.

## Do not let live spend wait on one phone

Move your advertising and social accounts onto a company number in a quiet week. The next time a platform asks for a code, whoever is at their desk can read it.

- [Get your number](https://app.sharedsmsinbox.com)

_$49/month per phone number. No credit card required. Pay only when you choose your number._

---

Canonical: https://sharedsmsinbox.com/use-cases/marketing-teams

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